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Customers who have enquiries or complaints relating to insurance, managed investments, financial planning and stockbroking can contact either the:

  • Insurance Enquiries & Complaints (IEC); or the
  • Financial Industry Complaints Service (FICS)
  • on the following numbers:

    Tel: 1300 780 808   Mon-Fri 9am-5pm

    TTY: (03) 9613 7344

    Fax: (03) 9613 7345

    These services are provided free of charge.

    See also: Need to Lodge A Bank Complaint?

     

     

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